POLICIES

Guarantee

Each lot of genuine natural pearls we receive comes from a top reputable pearl supplier and is accompanied with a certificate of authenticity from their internal GIA appraiser.

 

We guarantee that the hairpins you order on our website will match the ones you receive. If you do not receive the correct order, we will exchange the hairpins for the correct ones. Simply send the hairpins back and we will ship the corrected order to you as soon as the new hairpins are ready.

 

We also agree toto fix any damage(s) that might have occurred during the original shipment. Send the damaged hairpin(s) back to us and we will promptly repair or exchange them.

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We recommend that you ship with an insured courier (USPS insured, FedEx insured, UPS insured) and retain your shipping receipt. Make sure your hairpins are packaged correctly.

 

We send most shipments via USPS (with insurance) and will send you an email with the USPS tracking code when the package ships.

 

 

Change to Order

If you need to change your order please call us by phone as soon as possible. We cannot cancel or change an order once work has started. If you need to cancel or change an order please do so as soon as possible.

 

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Refunds, Exchanges and Shipping Policy
Customers are required to notify Pearl Hair Pins of their intention to return or exchange products before the returned package is received by Pearl Hair Pins. Email should be sent to contact@pearlhairpins.com. Our safety measures require that we receive notification prior to the package arriving at Pearl Hair Pins. Failure to notify Pearl Hair pins by email before the package arrives may result in the denial of a refund or exchange.

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Returns
Items must be post marked and shipped within 24 hours of receiving the original shipment. To be eligible for a return, your item must be unused, in the same condition that you received it and in the original packaging.

Refunds (if applicable)
Once we have received your email and your return has been received and inspected by our returns department we will send an email notifying you that we have received your return and let you know if the return has been approved or rejected.

If you are approved, then your refund will be processed (minus shipping charges), and a credit will automatically be applied to your credit card, or original method of payment, within 5 days.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@sterlinghairpins.com and ship the package back to us at 9512 Litchfield Lane, Naples, Florida 34109.

 

Re-delivery

In the event that your mail service was unsuccessful at delivering your package (usually after several attempts) and your package is sent back to us, we can redeliver the package to you. Re-delivery fees are the responsibility of the customer. If you require re-delivery, please notify us and we will send you an invoice for the new shipping charges. Once they are paid we will reprocess your order with a new shipping label and send you the new tracking number.

Return Shipping
Our products are shipped within 24 Hours using the following carriers: USPS.

 

To return your product, you should mail your product to: 9512 Litchfield Lane, Naples Florida United States 34109. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We don’t guarantee that we will receive your returned item.

 

We recommend that you ship with an insured courier (USPS insured, FedEx insured, UPS insured) and retain your shipping receipt. Make sure your hairpins are packaged correctly.

 

We send most shipments via USPS (with insurance) and will send you an email with the USPS tracking code when the package ships. Please see the Shipping Tab for rates and more information.

 

 

Privacy Policy

 

We have a very strict Privacy Policy. We will never share, rent or sell your personal information and credit card information is never stored in our system.

 

Collection of Personal Information

When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.

By giving us such information, you will need to consent by using it in the manner described in this policy.

You may withdraw your consent at any time by emailing us at contact@sterlinghairpins.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

Cookies

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

Security

All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

If you have any further concerns about security, please email our Customer Service team at contact@sterlinghairpins.com

 

 

Terms of Use

 

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Sterling Hairpins's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Sterling Hairpins' or 'us' or 'we' refers to the owner of the website whose registered office is 9512 Litchfield Lane Naples Florida United States 34109. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

6. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense

 

 

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